Overview
Downtime costs revenue and trust. A Network Operations Center keeps watch over the availability and performance of your infrastructure around the clock, responding to outages, degradations and capacity issues before they become business problems.
Our NOC monitors networks, servers, cloud resources, databases and critical applications, handles first-line troubleshooting, coordinates with your vendors and ISPs, and escalates to your engineers with full context when needed.
Combined with our SOC, you get a single partner watching both availability and security — with shared visibility, so a performance anomaly that is actually an attack is never missed.
What's included
Our approach
- DiscoveryInventory of devices, services, dependencies and support contacts.
- Monitoring setupThresholds, checks and alert routing configured to your environment.
- RunbooksDocumented responses for common incidents and escalation paths.
- Go-live24/7 monitoring with defined response targets.
- Service reviewsMonthly availability, incident and capacity reporting.
What you receive
- 24/7 monitoring and alerting
- Incident tickets with root-cause notes
- Monthly availability and SLA report
- Capacity and performance recommendations
- Runbook library for your environment
Standards & frameworks
- ITIL incident & problem management
- ISO/IEC 20000 practices
- ISO/IEC 27001 A.8.16
Frequently asked questions
What is the difference between a NOC and a SOC?
A NOC focuses on availability and performance; a SOC focuses on security threats. Many incidents involve both, which is why we offer them together.
Do you support hybrid and multi-cloud environments?
Yes. We monitor on-premises, cloud and hybrid infrastructure from a single view.
Can you work with our existing monitoring tools?
Yes. We can operate your existing tools or deploy a monitoring stack suited to your environment.